Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled before fulfillment you will get the full refund. We cannot cancel the order if the product is already shipped out. For rejection, we have to refund you after deducting the shipping cost and the product cost.
Exchanges
We always strive to provide an excellent shopping experience to every customer, and we offer a hassle-free exchange for each's customer's first order to ensure each customer receive the perfect fit.
Ruturn
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@usinepro.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Please also make sure that you send out the returns within 1 week of receiving the return address, otherwise we will not issue an exchange or refund for you. Used products and products with promotional discount are excluded from return and refund policy.
You can always contact us for any return question at store@usinepro.com.
Return shipping
If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns. Otherwise the customer will be responsible for the return shipping fee. The cost will vary based on the carrier you choose.
We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping cost.
Customer will not be responsible for the shipping cost in the following types of situations:
- Manufacture defects: quality issues.
- Wrong / missing item from the package.
However, we do not cover the return shipping fee in the following situations:
- Wrong size / color ordered
- Changed mind / Item no longer wanted
- Wrong shipping address
- Any other reasons
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 1-3 business days, in the amount of the purchase price. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and sale / auto discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.
