FAQs

Shipping & Order Status

Do You Offer Free Shipping?

Indeed we do. We offer free shipping on all orders (excludes Expedited Shipping).

Do You Ship Internationally?

We offer shipping service to the 48 contiguous United States (excludes Hawaii and Alaska) United Kingdom and France. But if you live in other country, please contact us through store@usinepro.com before purchaseing for shipping information due to the change in cost and delivery time of logistic service suppliers.

When Will My Order Ship?

Once your order is submitted, we work as quickly as possible to get it shipped, All orders received will be processed generally within 3 business days, 1-3 business days for free shipping orders and 1 business day for expedited shipping order. Total Delivery Time = Processing Time + Delivery Time. Learn more in our Shipping Policy

How Do I Check My Order Status? 

You can check the status of your order by going to Track Your Order page, you'll need input your order number and the email address used when you placed the order. Order number(s) can be found in your order and shipping confirmation emails. Please ensure you check your ‘junk’ folder if you don’t receive the email.

Can I Cancel My Order? 

You can only cancel your order before the fulfillment. Once the order is shipped, we are unable to cancel or make any changes to your order, including address or item changes.

Payments

What Payment Options Do You Accept?

USINEPRO.COM accepts three payment option for secure online payments. 

• PayPal
• Credit Cards supported by Oceanpayment (VISA/Master/Mastro/VISA Electron/Discover/Diners Club)
• Credit Cards supported by 2Checkout (VISA/Master/American Express/Diners/Paypal) Please note that 2Checkout will process all credit cards via PayPal.

Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

For USINEPRO.COM to securely process your order, the supplied billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Where Can I Find The Coupons Codes？

We offer multi-types discount: 

• 10% off for new subscribers (Code sent by subscription email)
• Free shipping offers for all orders
• Big Events, Festival Sales and New Arrivals Discount (Sign Up Now)

Refunds & Exchanges

How Do I Return Items?

To start a return, you can contact us at store@usinepro.com or our customer service through live chat. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please also make sure that you send out the returns within 1 week of receiving the return address, otherwise we will not issue an exchange or refund for you. Find detailed information in Refund Policy.

When will I Get My Refund?

We'll do everything we can to take care of your return quickly. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 1-3 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. Please note that USINEPRO.COM is not responsible for returns lost in transit.