Shopping FAQs

Shipping & Order Status

Do You Offer Free Shipping?

Indeed we do. We offer free shipping on all orders (excludes Expedited Shipping).

When Will My Order Ship?

Once your order is submitted, we work as quickly as possible to get it shipped. All orders received will be processed generally within three business days. 

How Do I Check My Order Status? 

You can check the status of your order by going to Track Your Order page, you'll need input your order tracking number which be found in your order shipping emails.

Can I Cancel My Order? 

You can only cancel your order before the fulfillment. Once the order is shipped, we are unable to cancel or make any changes to your order, including address or item changes.

Payments

What Payment Options Do You Accept?

USINEPRO.COM accepts three payment option for secure online payments. 

• PayPal
• Paypal Express Checkout (Recommended)
• Credit Cards supported by Oceanpayment (VISA/Master/Mastro/VISA Electron/Discover/Diners Club)
• Credit Cards supported by 2Checkout.com (VISA/Master/American Express/Diners/Paypal) Please note that 2Checkout will process all credit cards via PayPal.

Where Can I Find The Coupons Codes？

We offer multi-types discount: 

• 10% off for new subscribers
• Free shipping offers for all orders
• Big Events, Festival Sales and New Arrivals Discount (Sign Up Or Join our email list now)

Refunds & Exchanges

How Do I Return Items?

To start a return, you can contact us at store@usinepro.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Find detailed information in Refund Policy.

When will I Get My Refund?

We'll do everything we can to take care of your return quickly. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 1-3 business days, in the amount of the purchase price.