Women's Steel Toe Chelsea Boots - Waterproof | B257

We aim to process all orders promptly. Typically, free shipping orders are processed within 1-3 business days, while expedited shipping orders are processed within 1 business day.

Yes, we offer international shipping to several countries, including the 48 contiguous United States, Canada, Mexico, United Kingdom, France, Germany, Spain, and Italy. For shipping to other countries, please contact us at store@usinepro.com for customized shipping information.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We always strive to provide an excellent shopping experience to every customer, and we offer a hassle-free exchange for each's customer's first order to ensure each customer receive the perfect fit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@usinepro.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Please also make sure that you send out the returns within 1 week of receiving the return address, otherwise we will not issue an exchange or refund for you. Used products and products with promotional discount are excluded from return and refund policy.

You can always contact us for any return question at store@usinepro.com.

To find the correct size for your steel toe work shoes, we recommend referring to our sizing chart, which is available on each product page. Measure your foot length and compare it with the chart to determine the appropriate shoe size. If you require further assistance, please contact our customer support team through our online chat widget or via email at store@usinepro.com.

If the shoes you ordered don't fit, please contact our customer support team for guidance on how to exchange or return the item. We understand that finding the perfect fit can be challenging, so we offer one-time free exchanges for the first order of every customer.

Payment failures can occur due to internet shopping limits or international transaction limits set by your bank or payment provider. Here are some possible solutions:

• Try using a different card for payment.
• Contact your bank or payment provider to adjust your transaction limits for online or international purchases.
• Use an alternative payment option like PayPal if your credit cards are not working.
• For further assistance, contact us at store@usinepro.com.

To check your order status, visit the Help > Track Your Order page on our website. You'll need to input your order number and the email address used when placing the order or the tracking number received by email. If you don't receive an email, please check your junk folder or contact us at store@usinepro.com for more shipping updates.